Shipping & Return Policy

Shipping Policy

1. Processing Time:
   • All orders are processed within 1-3 business days. You will receive a notification once your order has been shipped.
2. Shipping Methods:
   • We offer various shipping options at checkout. Standard and expedited shipping methods may be available depending on your location.
3. Shipping Costs:
   • Shipping costs are calculated based on your location and selected shipping method. You will see the total shipping charges during the checkout process.
4. Delivery Times:
   • Delivery times vary depending on your location and the chosen shipping method. Estimated delivery times will be provided at checkout. Please note that international shipping may take longer due to customs processing.
5. International Shipping:
   • We ship worldwide. Import duties, taxes, and fees may be incurred upon delivery for international orders and are the responsibility of the customer.
6. Order Tracking:
   • Once your order has shipped, you will receive a confirmation email with tracking information to monitor the status of your delivery.
7. Lost or Damaged Packages:
   • If your package is lost or damaged during transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue.

Returns Policy

1. Return Eligibility:
   • We accept returns for items that are damaged, defective, or significantly different from the description. Items must be returned within 3 days of receiving your order.
2. Non-Returnable Items:
   • Customized or personalized products, as well as items marked as final sale, cannot be returned.
3. Return Process:
   • To initiate a return, please contact our customer service team at support@hodecoro.com within 7 days of receiving your order. Include your order number and a brief description of the reason for the return.
4. Return Shipping:
   • Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent. We recommend using a trackable shipping service or purchasing shipping insurance for your return.
5. Refunds:
   • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
6. Exchanges:
   • We currently do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order for the desired item.

For any further questions regarding shipping or returns, please feel free to reach out to our customer service team. We are here to help ensure you have a positive shopping experience at Hodecoro! Thank you for choosing us!